7 lợi ích của tính năng quay số trực tiếp (DID) trong tổng đài của Doanh nghiệp

You want to contact a specific person in the Enterprise but still have to dial directly through IVR or reception. Therefore, the direct dial feature was developed to solve this problem and this is also a powerful support feature for all Enterprises.

So, what is direct dial? What are the benefits of this feature?

I. What is Direct Inward Dialing?

Direct Inward Dialing (DID) is a feature that allows businesses to set up virtual/extension numbers that can bypass the main reception lines and go directly to Agents.

Direct Inward Dialing can be used for internal calls between departments and branches at low or free rates

This feature is often available in businesses equipped with switchboard systems, especially virtual switchboard systems

II. 7 benefits of direct dialing

Direct dialing has many benefits for businesses, here are 7 typical benefits of this feature:

1. Cost savings

With DID, you can reduce the number of unnecessary prefixes to connect to the department and branch systems of your business or organization. With the VoIP system, you can even forward DIDs to different continents, saving on long-distance costs.

2. Save time

DIDs allow you to dial directly to the person you need to meet without having to go through the IVR or receptionist instructions. This saves significant waiting time for customers or departments.

3. Better customer experience

Everyone wants to handle their work as quickly as possible, especially those who are very familiar with the Business. Therefore, customers can completely contact the extension number of the Agents they need to meet directly, completely eliminating waiting time and repetitive instructions

4. Expand communication

Employees can completely contact each other anywhere and anytime. With the VoIP system, the cost of these internal calls is completely free, so the Business does not need to worry too much about the problem of call costs.

5. Easy to deploy local phone numbers

According to the survey, most customers prefer to contact their local phone numbers, partly to save costs, and partly to feel more prestigious. A business operating in Ho Chi Minh City can completely set up a phone number in Da Nang or Hanoi for customers in that area

6. No need to invest in additional equipment

DID is just a feature integrated into the VoIP switchboard. Therefore, you can completely deploy the feature without having to buy any new phones or hardware (except in the case of market expansion or changing old products)

7. Automatic call forwarding

You can automatically forward calls to other mobile phone numbers or extensions without customers needing to know these numbers at certain times. This is very good for after-hours support or for branches of businesses operating in different time zones.

Above are 7 great benefits of the Direct Incoming Dialing (DID) feature for Businesses. Contact us now if you want to equip yourself with this great feature for your Business.