Automatic call center solution - the savior for businesses

How to help businesses retain customers and stable revenue when the need for customer interaction is increasing? This is definitely one of the goals that the Enterprise is aiming for this year. Is there any solution to support businesses during this difficult time? Let's go with Worldfone to find the answer!
Auto call switchboard solution (automatic calling) is being considered as a unique "savior" today and what advantages does this switchboard have to help businesses!

Automatic call center solution - Savior for businesses

What is Auto Call?

Automated Call System/Service (WorldfoneACS) is an automated call center solution, an advanced technology for mass communication, allowing hundreds or even thousands of automated calls to be dialed. recording available to users immediately and at the same time, professional recording script, saving maximum resources for Enterprises!

>> VIEW MORE: WorldfoneACS Automatic Calling System

Why is an automatic call center a savior for businesses?

1. Reach more customers

When the Call Center application automatically helps businesses make automatic phone calls to each customer segment according to each campaign easily and quickly. Not only that, all calls to customers are managed very scientifically, detailed reports and overviews help managers synthesize information/feedbacks from customers to adjust business strategies.

2. Increase the frequency of communication

Automated call centers can call hundreds or even thousands of people at the same time. Therefore, it is very simple to call large numbers of customers. Imagine we want to contact thousands of our customers about our business's promotion, but using participating personnel, can we handle it all in one day? Certainly it is very difficult, or if possible, it will also cost a lot of costs incurred for personnel, saving resources to invest in other priority & more urgent items.

3. Reduced human involvement

Because of the total automation, the number of employees involved is very low, even if there is no need for switchboard personnel to make phone calls to customers. This not only helps businesses minimize personnel costs, especially during this difficult epidemic season, but also helps the information sent to customers be accurate, synchronous and extremely fast. .

4. Sales/Customer Care according to the available scenario

 

Automated call centers are available with scripts to help businesses completely convey all information to customers. Combined with the feature to support setting your own voice, it will create a more natural and professional feeling when selling or taking care of customers.

5. Easy integration with 3rd party software

The auto call system is very flexible in connecting APIs with 3rd party software such as Facebook, Zalo, CRM... of 3rd parties: Zoho, Saleforce, Zendesk, Microsoft Dinamic,... This is the feature. This feature is especially suitable for businesses that have been developing online sales channels - one of the current trends, especially during this complicated epidemic season.

6. Automatically record orders

When an order arises, the automatic call center system will automatically record that order. This not only helps to reduce personnel costs but also increases sales significantly.

Why should you choose Worldfone's WorldfoneACS automatic switchboard?

1. 24/7 technical & consulting support

 

With the experience of successfully implementing it for many businesses such as OCB Bank, Jetstar, Prudential, Cagaru... Worldfone commits to 99.9% operating system to ensure business operations are stable. maximum.
In addition, Worldfone also has other supports such as: 24/7 remote support; regular maintenance; backup data, system; Update software and support applications (if any)

 

2. Fast and professional process

 

The process of deploying WorldfoneACS automatic calling system of Worldfone is as follows:

• Infrastructure survey.
• Plan and execute implementation plan.
• Prepare equipment and infrastructure before installation.
• Install and install WorldfoneACS system and network connection.
• User and Administration Manual.
• Test run and monitor.
• Official run
• Acceptance.

Completion time is only 1-2 weeks, helping businesses make the most of the time to apply the system to their business.

 

3. Reasonable cost

 

The cost to build an automatic PBX system is also very reasonable and diversified to meet different needs based on the development of businesses.

Above are the advantages of automatic call center - Great solution for businesses during this epidemic season. If you have any questions, please contact us immediately for the most prompt and timely support!