What is Virtual PBX? 7 reasons to choose a virtual switchboard for businesses

Unlike a traditional PBX that requires a large investment and ongoing maintenance and training, a virtual PBX is the solution that many businesses are looking for. So what is a virtual PBX? What are the outstanding features? Check out the following article to learn more!

What is Virtual PBX?

A virtual PBX, also known by names like Hosted PBX, Cloud PBX, Vitural PBX is a business phone system hosted entirely on servers in off-site data centers and delivered over Internet. A virtual PBX can offer more features than even a traditional PBX phone system, while allowing non-technical administrators to easily set things up.

PBX: stands for Private Branch Exchange, this is a private phone system that allows an organization to communicate with inside as well as outside. A PBX system is a system for routing incoming calls, allows you to route calls to other extensions, and contains all the specifications for how your phone system should work.

Benefits of virtual PBX

1. For business use

Enterprises do not have to spend too much money to build the system. In addition, periodic maintenance and upgrades are performed by the supplier, ensuring that there is no disruption to the business. If any problems or problems occur, troubleshooting and support are taken care of by outside contractors. There is no need to hire dedicated staff to take care of these systems, change configurations, or add new services.

2. For providers of virtual PBX systems

System providers can use cloud technology, multi-tier architecture, and cost minimization to efficiently provide telephony services to hundreds or even thousands of customers at the same time. They can leverage their experience, expertise and capital in the most demanded areas.

Weaknesses of virtual PBX

Of course, there is no perfect solution. Virtual PBX has many benefits but also has a few small weaknesses, you also need to consider before using:

1. Security

For those who need a compliant communication system, it's important to find a solution provider with strong security features. Although virtual PBX providers may provide encryption for your calls, when recording data is sent, there may be a reduced level of security. This means that businesses must be very careful about the security practices of their suppliers.

2. Works entirely on the Internet

If the company's internet connection has problems such as low bandwidth, unstable connection... the calls will also be reduced in quality or completely eliminated. If a network outage occurs, the system will become inoperable, which will result in missed calls being recorded on the system.

7 reasons businesses should choose a virtual PBX solution

Despite some minor drawbacks, virtual PBX is still a great way to ensure that your unified communication experience is comprehensive and flexible. This is a great system for companies looking to save money on a hardware solution managed by IT staff or for those who need a virtual office experience.

Let's take a look at 7 reasons to consider upgrading your current system to a virtual telephony solution:

1. Quick and low-cost installation

If you're using a traditional solution, you'll have to pay a higher cost for costly hardware storage, installation, and maintenance. With a virtual PBX solution, the storage, installation, and maintenance are all done by the provider.

In addition, the installation and configuration also come from the supplier, businesses only need to provide the script of the switchboard according to their wishes.

2. Flexible expandable virtual PBX

Virtual PBX helps businesses to expand extensions, branches and offices easily. The investment is also very simple, just need to announce the expansion to the supplier and equip with additional listening devices and network infrastructure to be able to use the system.

3. Easy integration

Since the PBX provides an internet-based communication solution, it is very easy to incorporate data from the dashboard in the platform into third-party solutions such as CRM, point of sale software, accounting software. ..

4. Diverse support features

Virtual PBX provides additional value and some additional features such as call queue, IVR, reporting, in-call management... can bring better experience and service to customers enterprise

5. Mobile-friendly

Today, when everything is gradually shifting to mobile devices, especially smartphones. As a result, many providers have smartphone apps for both iOS and Android that enable cloud PBX features, even on smartphones with private numbers.

Many mobile apps allow attendees to have access to the full feature set from their mobile device. This is a perfect way for attendees to feel fully prepared, even if they don't have a computer. Since the system is internet-based, attendees can also use the internet around them to attend meetings and calls.

6. Continuous operation time

With many servers spread out widely, the outage rate drops dramatically. This is especially useful when natural disasters or other types of events occur at a server location. Software from the vendor automatically routes calls to another server so users don't experience downtime or system downtime issues.

7. No need for complicated physical hardware

If you build a traditional PBX, then you will need to purchase or rent the server-structured switchboards that you will need to make internet-based calls. Virtual PBX does not need to be equipped with this part, but instead, the server system is distributed in several geographical locations and managed by service providers.

Why should you choose South Telecom's WorldfonePBX virtual PBX solution?

Choosing a virtual PBX solution provider is a top priority for businesses to help the system when put into operation will operate stably, ensure communication and data security. Here are 5 reasons to talk about why you should choose WorldfonePBX Virtual PBX solution:

1. High information security

Security reasons are put first by South Telecom. WorldfonePBX ensures encrypted logins, tightens voice issues and only allows IPs to be opened.

With the high quality of products/services, South Telecom is in the TOP of the Top Cloud Service Providers in Vietnam and the TOP Telecommunication Service Providers certified by HCA.

In addition, South Telecom has obtained 2 international certifications, which are ISO 9001: 2015 and ISO/iec 27001: 2013 international standards.

• ISO 9001:2015: Set standards to build a quality management system scientifically to control risks, prevent errors, produce/provide quality products/services to satisfy customers goods in a stable manner.
• ISO/IEC 27001: This standard sets out information security rules and assesses compliance for parts of an organization, developing information security requirements that partners and customers need. compliance when working with the organization.

2. Simple, smart and saving

The next reason to mention is that WorldfonePBX fully converges 3 factors:

• Simplicity of use: Worldfone's system is always aimed at user-friendliness, all functions are streamlined for simpler use. Very easy management and expansion
• Smart: The system operates intelligently, logically, unified and especially synchronized with customer rotation channels, integrated with 3rd party software, CRM, ERP, overview and detailed reports. 
• Savings: WorldfonePBX solution helps to save equipment investment costs, minimize operating and personnel costs for businesses

3. Powerful and flexible system

WorldfonePBX provides Cloud, On-premise and Hybrid solutions. API/Webhook support system. Availability, high load (H.A/Loadbalancing) model - 99.9% SLA
In addition, WorldfonePBX is very flexible according to needs, pay-as-you-growth.

4. Successfully deploying many businesses

WorldfonePBX is applied in many businesses with operating divisions: Customer Care, Telesales, Debt Collection and Marketing,... from the fields of: Finance, Business - Retail, Education, Healthcare, Banking Goods, Shipping, Logistics,...

There have been more than 800 small and medium customers and large foreign banks and corporations such as TP Bank, OCB Bank, Jetstar Pacific, Prudential Finance, Brother, Samhammer, Efirst, Schindler successfully applied the WorldfonePBX virtual switchboard solution.

5. 24/7 support, professional advice

With more than 10 years of experience in the field, grasping product technology and large model success. WorldfonePBX will be the perfect solution for business growth.

In addition, WorldfonePBX also has other supports such as: 24/7 remote support; regular maintenance; backup data, system; Update software and support applications (if any)

 -------------------------

Worldfone

1900 545463

What is Virtual PBX?

A virtual PBX, also known by names like Hosted PBX, Cloud PBX, Vitural PBX is a business phone system hosted entirely on servers in off-site data centers and delivered over Internet. A virtual PBX can offer more features than even a traditional PBX phone system, while allowing non-technical administrators to easily set things up.

PBX: stands for Private Branch Exchange, this is a private phone system that allows an organization to communicate with inside as well as outside. A PBX system is a system for routing incoming calls, allows you to route calls to other extensions, and contains all the specifications for how your phone system should work.

Benefits of virtual PBX

1. For business use

Enterprises do not have to spend too much money to build the system. In addition, periodic maintenance and upgrades are performed by the supplier, ensuring that there is no disruption to the business. If any problems or problems occur, troubleshooting and support are taken care of by outside contractors. There is no need to hire dedicated staff to take care of these systems, change configurations, or add new services.

2. For providers of virtual PBX systems

System providers can use cloud technology, multi-tier architecture, and cost minimization to efficiently provide telephony services to hundreds or even thousands of customers at the same time. They can leverage their experience, expertise and capital in the most demanded areas.

Weaknesses of virtual PBX

Of course, there is no perfect solution. Virtual PBX has many benefits but also has a few small weaknesses, you also need to consider before using:

1. Security

For those who need a compliant communication system, it's important to find a solution provider with strong security features. Although virtual PBX providers may provide encryption for your calls, when recording data is sent, there may be a reduced level of security. This means that businesses must be very careful about the security practices of their suppliers.

2. Works entirely on the Internet

If the company's internet connection has problems such as low bandwidth, unstable connection... the calls will also be reduced in quality or completely eliminated. If a network outage occurs, the system will become inoperable, which will result in missed calls being recorded on the system.

7 reasons businesses should choose a virtual PBX solution

Despite some minor drawbacks, virtual PBX is still a great way to ensure that your unified communication experience is comprehensive and flexible. This is a great system for companies looking to save money on a hardware solution managed by IT staff or for those who need a virtual office experience.

Let's take a look at 7 reasons to consider upgrading your current system to a virtual telephony solution:

1. Quick and low-cost installation

If you're using a traditional solution, you'll have to pay a higher cost for costly hardware storage, installation, and maintenance. With a virtual PBX solution, the storage, installation, and maintenance are all done by the provider.

In addition, the installation and configuration also come from the supplier, businesses only need to provide the script of the switchboard according to their wishes.

2. Flexible expandable virtual PBX

Virtual PBX helps businesses to expand extensions, branches and offices easily. The investment is also very simple, just need to announce the expansion to the supplier and equip with additional listening devices and network infrastructure to be able to use the system.

3. Easy integration

Since the PBX provides an internet-based communication solution, it is very easy to incorporate data from the dashboard in the platform into third-party solutions such as CRM, point of sale software, accounting software. ..

4. Diverse support features

Virtual PBX provides additional value and some additional features such as call queue, IVR, reporting, in-call management... can bring better experience and service to customers enterprise

5. Mobile-friendly

Today, when everything is gradually shifting to mobile devices, especially smartphones. As a result, many providers have smartphone apps for both iOS and Android that enable cloud PBX features, even on smartphones with private numbers.

Many mobile apps allow attendees to have access to the full feature set from their mobile device. This is a perfect way for attendees to feel fully prepared, even if they don't have a computer. Since the system is internet-based, attendees can also use the internet around them to attend meetings and calls.

6. Continuous operation time

With many servers spread out widely, the outage rate drops dramatically. This is especially useful when natural disasters or other types of events occur at a server location. Software from the vendor automatically routes calls to another server so users don't experience downtime or system downtime issues.

7. No need for complicated physical hardware

If you build a traditional PBX, then you will need to purchase or rent the server-structured switchboards that you will need to make internet-based calls. Virtual PBX does not need to be equipped with this part, but instead, the server system is distributed in several geographical locations and managed by service providers.

Why should you choose South Telecom's WorldfonePBX virtual PBX solution?

Choosing a virtual PBX solution provider is a top priority for businesses to help the system when put into operation will operate stably, ensure communication and data security. Here are 5 reasons to talk about why you should choose WorldfonePBX Virtual PBX solution:

1. High information security

Security reasons are put first by South Telecom. WorldfonePBX ensures encrypted logins, tightens voice issues and only allows IPs to be opened.

With the high quality of products/services, South Telecom is in the TOP of the Top Cloud Service Providers in Vietnam and the TOP Telecommunication Service Providers certified by HCA.

In addition, South Telecom has obtained 2 international certifications, which are ISO 9001: 2015 and ISO/iec 27001: 2013 international standards.

• ISO 9001:2015: Set standards to build a quality management system scientifically to control risks, prevent errors, produce/provide quality products/services to satisfy customers goods in a stable manner.
• ISO/IEC 27001: This standard sets out information security rules and assesses compliance for parts of an organization, developing information security requirements that partners and customers need. compliance when working with the organization.

2. Simple, smart and saving

The next reason to mention is that WorldfonePBX fully converges 3 factors:

• Simplicity of use: Worldfone's system is always aimed at user-friendliness, all functions are streamlined for simpler use. Very easy management and expansion
• Smart: The system operates intelligently, logically, unified and especially synchronized with customer rotation channels, integrated with 3rd party software, CRM, ERP, overview and detailed reports. 
• Savings: WorldfonePBX solution helps to save equipment investment costs, minimize operating and personnel costs for businesses

3. Powerful and flexible system

WorldfonePBX provides Cloud, On-premise and Hybrid solutions. API/Webhook support system. Availability, high load (H.A/Loadbalancing) model - 99.9% SLA
In addition, WorldfonePBX is very flexible according to needs, pay-as-you-growth.

4. Successfully deploying many businesses

WorldfonePBX is applied in many businesses with operating divisions: Customer Care, Telesales, Debt Collection and Marketing,... from the fields of: Finance, Business - Retail, Education, Healthcare, Banking Goods, Shipping, Logistics,...

There have been more than 800 small and medium customers and large foreign banks and corporations such as TP Bank, OCB Bank, Jetstar Pacific, Prudential Finance, Brother, Samhammer, Efirst, Schindler successfully applied the WorldfonePBX virtual switchboard solution.

5. 24/7 support, professional advice

With more than 10 years of experience in the field, grasping product technology and large model success. WorldfonePBX will be the perfect solution for business growth.

In addition, WorldfonePBX also has other supports such as: 24/7 remote support; regular maintenance; backup data, system; Update software and support applications (if any)

 -------------------------

Worldfone

1900 545463