What is Virtual PBX? 7 reasons to choose a virtual switchboard for businesses

Unlike a traditional switchboard that requires a large investment and continuous maintenance and training, a virtual switchboard is the solution that many businesses are aiming for. So what is a virtual switchboard? What are its outstanding features? Check out the following article to understand clearly!

What is a virtual switchboard?

A virtual PBX is a business phone system that is hosted entirely on servers in off-site data centers and delivered over the internet. A virtual PBX can offer more features than a traditional PBX phone system, while allowing non-technical administrators to easily set everything up.

A virtual PBX is also known by names such as Hosted PBX, Cloud PBX, Vitural PBX, voip switchboard, cloud switchboard

PBX: stands for Private Branch Exchange, this is a private telephone system that allows an organization to communicate internally as well as externally. The PBX system is the system for routing incoming calls, allowing you to transfer calls to other extensions, and contains all the specifications for how your phone system will operate.

Benefits of virtual switchboard for business

1. For business use

Businesses do not have to spend a lot of money to build the system. In addition, regular maintenance and upgrades are done by the provider, ensuring that there is no disruption to the business. If any problems or issues occur, troubleshooting and support are taken care of by an outside contractor. There is no need to hire dedicated staff to take care of these systems, change configurations or add new services.

2. For virtual switchboard system providers

System providers can use cloud technology, multi-tier architectures, and cost-cutting to efficiently deliver phone services to hundreds or even thousands of customers at once. They can leverage their experience, expertise, and capital in areas where they are most in demand.

Weaknesses of virtual switchboard

Of course, there is no perfect solution. Virtual switchboards have many benefits but also have a few minor disadvantages, you should also consider before using:

1. Security

For those who need a compliant communications system, it is important to find a company that offers a solution with strong security features. While virtual PBX providers may offer encryption for your calls, there may be a reduced level of security when it comes to logging the data being sent. This means that businesses need to be very careful about the security practices of their provider.

2. Operates entirely on the Internet

If your company's internet connection has problems such as low bandwidth, unstable connection... then calls will also be reduced in quality or completely eliminated. If there is a network failure, the system will not be able to operate, which will result in missed calls being recorded on the system.

7 Reasons to Choose a Virtual PBX Solution

Despite some minor disadvantages, a virtual PBX is still a great way to ensure that your unified communication experience is comprehensive and flexible. This is a great system for companies that want to save on the cost of a hardware solution managed by IT staff or for those who need a virtual office experience

Let's take a look at 7 reasons to consider upgrading your current system to a virtual phone solution:

1. Quick and low-cost installation

If you are using a traditional solution, you will have to pay a higher cost for expensive hardware storage, installation and maintenance. With a virtual switchboard solution, the storage, installation and maintenance are all done by the supplier.

In addition, the installation and configuration are also from the supplier, the business only needs to provide the switchboard scenario according to its wishes.

2. Virtual switchboard can be flexibly expanded

Virtual switchboard helps businesses to expand their branches, branches and offices easily. Investment is also very simple, just notify the supplier of expansion and equip additional calling devices and network infrastructure to be able to use the system.

3. Easy Integration

Since the virtual PBX provides an internet-based communication solution, it is easy to incorporate data from the dashboard in the platform into third-party solutions such as CRM, sales software, accounting software, etc.

4. Diverse support features

Virtual PBX provides additional value and some additional features such as call queues, IVR, reporting, in-call management features, etc. can bring better experience and service to businesses

5. Mobile friendly

Nowadays, when everything is gradually moving to mobile devices, especially smartphones. Therefore, many vendors have smartphone applications for both iOS and Android that enable cloud PBX features, even on smartphones with their own numbers.

Many mobile apps allow attendees to access a full suite of features from their mobile devices. This is a great way to make attendees feel prepared, even if they don’t have a computer. Since the system is internet-based, attendees can also use the internet around them to join meetings and make calls.

6. Continuous Uptime

With multiple servers spread out, downtime is significantly reduced. This is especially useful when natural disasters or other types of events occur at a server location. The vendor’s software will automatically route calls to another server so users don’t experience downtime or issues that can cause the system to shut down.

7. No Complex Physical Hardware Needed

If you build a traditional PBX, you will need to purchase or rent PBX cabinets that house the server architecture you will need to make internet-based calls. Virtual switchboards do not need to be equipped with this part, but instead the server system is distributed in a number of geographical locations and managed by service providers.

Should businesses buy or rent a virtual switchboard?

Owning a virtual switchboard is necessary for most businesses today. However, buying a one-time investment and renting a switchboard and paying monthly service fees is also an option to consider. So should businesses buy or rent a switchboard?

1. Enterprises buy switchboards

With this option, Enterprises will be proactive in everything from investment costs for equipment, operation, maintenance, upgrades... with absolutely no intervention from a third party service provider.

However, with a fairly large initial investment cost from the hardware system to licenses... it is worth considering.

In addition, Enterprises need to have an operations team to ensure the system operates continuously. And of course, the development of the system will also depend on the expertise of the Enterprise's IT team.

2. Rent a virtual switchboard

With this option, Enterprises can enjoy the following benefits:

Quick deployment
Enjoy new, advanced technologies from leading suppliers
No operating costs, system upgrades
Low initial investment costs. Most providers are offering Pay as you go

However, to rent a virtual switchboard system that suits the needs of the business, operates stably and especially has quick support, businesses need to research and learn carefully before choosing a reputable provider

Why should you choose South Telecom's WorldfonePBX virtual switchboard solution?

Choosing a virtual switchboard solution provider is a top priority for businesses to help the system operate stably when put into operation, ensuring communication and data security. Here are 5 reasons to talk about why you should choose the WorldfonePBX virtual switchboard solution

1. High information security

The reason for security is given top priority by South Telecom. WorldfonePBX ensures that login information is encrypted, tightens voice issues and only allows IPs to be opened.

With high quality products/services, South Telecom is in the TOP of leading Cloud service providers in Vietnam and TOP telecommunications service providers certified by HCA.

In addition, South Telecom has achieved 2 international certifications, which are ISO 9001:2015 and ISO/IEC 27001:2013.

• ISO 9001:2015: Provides standards for building a scientific quality management system to control risks, prevent errors, and produce/provide quality products/services that satisfy customers consistently.
• ISO/IEC 27001: This standard provides information security rules and evaluates compliance for internal departments of the organization, and establishes information security requirements that partners and customers must comply with when working with the organization.

2. Simple, smart and economical

The next reason is that WorldfonePBX fully converges 3 factors:

Simple to use: Worldfone's system always aims to be user-friendly, all functions are streamlined for simpler use. Management and expansion are very easy

Smart: The system operates intelligently, logically, unified and especially synchronizes customer rotation channels, integrates with third-party software, CRM, ERP, overview and detailed reports.

Saving: WorldfonePBX solution helps save on equipment investment costs, minimizes operating and personnel costs for businesses

3. Powerful and flexible system

WorldfonePBX provides Cloud, On-premise and Hybrid solutions. The system supports API/Webhook. High availability, load balancing model (H.A/Loadbalancing) - SLA 99.9%. In addition, WorldfonePBX is very flexible according to demand, pay-as-you-growth

4. Successfully deployed in many businesses

WorldfonePBX is applied in many businesses with operating departments: Customer care, Telesales, Debt collection and Marketing,... from the fields: Finance, Business - Retail, Education, Healthcare, Banking, Transportation, Logistics,...

There have been more than 800 small and medium-sized customers and large foreign banks and corporations such as TP Bank, OCB Bank, Jetstar Pacific, Prudential Finance, Brother, Samhammer, Efirst, Schindler successfully applying the WorldfonePBX virtual switchboard solution

5. 24/7 support, professional consulting

With more than 20 years of experience in the field, mastering product technology and successfully implementing large models. WorldfonePBX will be the perfect solution for business development.

In addition, WorldfonePBX also has other support that can be mentioned such as: 24/7 remote support; periodic maintenance; data and system backup; Update software and supporting applications (if any)

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Southtelecom JSC is a digital service provider - owning advanced technology services/products, effectively integrating with customers' existing software, creating optimal solutions for businesses.

For free consultation on services/products, please contact us immediately via Hotline: 1900 54 54 63

South: +8428 36 222 789
North: +8424 3773 9686