IP PBX - Take advantage of technology to improve business communication performance

Communication has long been an important factor in business success. With the development of technology, IP PBX (IP PBX) has become a smart solution for improving communication performance in businesses. Let's explore the advantages and functions of IP PBX and why it is considered an optimal choice for your business.


One of the biggest benefits of an IP PBX is flexibility. With VoIP (Voice over IP) protocol, voice can be transmitted over IP networks, helping to save on calling costs and taking advantage of a business's existing network infrastructure. Not only does it help with internal connectivity, IP PBX also supports the integration of other communication technologies such as video conferencing and voice messaging, providing a comprehensive experience for your business.

Let's find out some information about IP switchboards that you need to know

 

 

What is an IP PBX?

IP-PBX (IP PBX) is an Internet Protocol (IP)-based telephone system used to connect and manage telephone calls within an organization or business. IP PBX allows voice calls to be transmitted over an IP network instead of through the traditional telephone network infrastructure.

IP PBXs provide communication features such as internal calling, call forwarding, telephone conferencing, audio and video over IP, contact management, and other features such as call recording and automation. call automation.

There are two types: hard and virtual IP switchboard systems

Virtual switchboard

Virtual PBX, also known by names such as Hosted PBX, Cloud PBX, Virtual PBX, is a business phone system completely hosted on servers in off-site data centers and provided via Internet. A virtual PBX can offer even more features than a traditional PBX phone system, while allowing non-technical administrators to easily set everything up.

Hard IP switchboard (Physical switchboard)

Hardware IP switchboard is installed and optimized on a physical hardware device. All the features are packed in one device. Businesses with IT staff just need to buy, configure and use.

Outstanding features of IP switchboard

• VoIP (Voice over IP) protocol support allows voice transmission over IP networks.
• Integration with other technologies such as video conferencing, voice messaging, and integration with CRM (Customer Relationship Management) systems or other applications.
• Provides flexibility and easy system expansion.
• Reduces calling and management costs compared to traditional phone systems.
  

Benefits of IP PBX for businesses

• Save calling costs and optimize network infrastructure.
• Flexible and easily scalable according to organizational needs.
• Integrate other communication services such as video, voice messaging, and email.
• Provides premium features such as call recording, phone conferencing, and call automation.
• IP PBX provides a modern and flexible phone system for businesses, helping to improve performance and efficiency in internal and customer communication.

The flexibility of IP PBX is also demonstrated through scalability. You can easily expand the system as your business grows without investing heavily in new installations or infrastructure changes. Adding new call points, expanding user base, and integrating new features is easier than ever.

In addition, IP PBX also offers a series of advanced features to improve communication efficiency in businesses. You can record calls, automate calls, and even set up smart forwarding rules to ensure you don't miss an important call. Furthermore, IP PBXs can also integrate with a business's CRM system, helping to improve customer management and optimize the communication experience.

IP switchboard model

A complete switchboard system consists of 3 parts:

• SIP Trunking number
• VoIP switchboard, IP switchboard, virtual switchboard
• Terminal: IP desk phone

Trunkig SIP number

Or VoIP landline numbers are basically similar to other normal phone numbers that we are used to before. Hotline numbers 1900, 1800, fixed numbers SIP Trunking, Mobile SIP numbers, etc.

• Prefix 1900: Callers pay a fee, the registered unit receives a discount from the network operator.
• 1800 number: Callers can call in for free, the registration unit must pay that cost.
• Fixed number: often used by companies as a representative number for their business.
• Mobile number: Use mobile sim integrated into the switchboard.

Switchboard (Virtual Switchboard or Hard Switchboard)

Before hiring a virtual switchboard, determine the following 3 items:

• Number of employees using the switchboard.
• Do you use API to connect the switchboard with CRM and ERP?
• Choose according to the virtual switchboard price list to choose the appropriate switchboard package

Terminal

• A terminal is a device for employees to receive calls.
• IP phone (desk phone on internet technology): Suitable for people who do not make too many calls, office workers.
• Wireless IP phone: While listening, you can move around because you are not restricted by the phone cord.
• Softphone software installed on the computer: listen to calls through the call center headset
• Softphone software installed on the phone.

To summarize, IP PBX is a modern and flexible technology that helps improve communication performance in businesses. With flexibility, scalability, and advanced features, it is a smart choice to leverage technology and take your business to the next level. Explore IP PBX and enjoy the benefits it brings to your business.