Solution to integrate SIP Trunking into Zoom Phone BYOC system - WorldfoneSBC

When the Covid19 epidemic broke out, Zoom was the preferred communication platform for both businesses and individuals because of its convenience and ease of use. Not stopping there, Zoom continuously improves and develops and the birth of Zoom Phone BYOC is a step forward in unifying communication for businesses.

What is Zoom Phone?

Zoom Phone is a voice over internet protocol (VoIP) service offered by one of the leading video conferencing software platforms. Zoom Phone works with the Zoom software you already use for meetings and webinars. You can make and receive calls (without video) from your computer and mobile devices including laptops, tablets and smartphones.

Why should you not use Zoom Phone alone?

Although Zoom has developed the ability to call outside the Zoom system using Zoom Phone, it still has limitations that we need to consider before using. Below are a few limitations. :

This solution is currently quite expensive in terms of cost and implementation time and is only available in a few territories licensed by Zoom. From preparing the number registration procedure, it is very difficult to spend a lot of money to set up and change territories.

There is no Zoom Phone system administrator in Vietnam and no 24/7 support, regardless of time zone. Currently, there are only a few companies that provide and support connection to this service according to the requirements of large enough businesses.

For businesses that already have an existing switchboard system, they cannot integrate the Zoom Phone application themselves, so they will not be able to take advantage of current resources, running both systems in parallel, wasting internal resources. .

Another downside is that you may still be tied to your existing phone service provider, so switching to Zoom's Calling Plan may involve many complicated and risky legal procedures.

What is BYOC?

BYOC stands for Bring Your Own Carrier, which is an open telephony interface provided by UCaaS and CCaaS providers, connecting to a compatible PSTN service provider. It allows cloud communication service providers to send and receive PSTN calls using a third-party service provider as a conduit.

The interface complies with the IETF Session Initiation Protocol (SIP) and each concurrent telephony session is called a trunk. Therefore, the PSTN access provider is called a SIP trunking provider.

Benefits of Zoom Phone BYOC solution

BYOC provides a flexible option for customers located outside of Zoom Phone plan countries and territories. When used in combination, Zoom Phone and BYOC will create a comprehensive solution

Common benefits of BYOC include:

Extensive global coverage: Depending on the SIP Trunking service provider you choose, you can connect to numbers available in many places even if Zoom does not yet offer similar calling plans

Cheaper calling rates: Most local calling packages will be much cheaper than international calling rates. Therefore, when implementing BYOC, calling fees will be cheaper

Flexibility: You can leverage your SBC or SIP Trunking service provider to apply routing policies before transferring sessions to Zoom Phone. This gives you control over the experience, including outbound source phone numbers and inbound routing.

Zoom Phone BYOC deployment model

To deploy Zoom Phone BYOC, you need the following:

Zoom Phone license: License provided at the Zoom homepage or at official Partners

SIP Trunking Service Provider: Zoom calls this connection BYOC. SIP lines are sent directly to WorldfoneSBC on-premises or in the Data Center and then sent to Zoom Phone.

Zoom Certified SBC (Multi Session Border Control) Suite: The SBC acts as a secure voice firewall, minimizing interoperability issues and managing media connections.

The role of SBC in the BYOC model

Zoom requires a Zoom-certified SBC to act as a bridge between Zoom Phone and the phone network (service provider). SBC provides many functions including:

Security: it acts as a firewall, SBC monitors traffic to ensure that VoIP & other important content traffic gets through, preventing malware from affecting your operations

Interoperability: WorldfoneSBC can tailor key deployment parameters to best suit your carrier's requirements, making BYOC setup easy and trouble-free

Legacy connections: many organizations and businesses are still using analog phones, elevator phones, door phones and fax machines. Worldfone's hardware-based SBC features analog ports (FXS and FXO) to keep legacy systems connected and ready.

Flexibility: organizations may have technical requirements for legacy PBX systems to maintain connectivity over long periods of time. WorldfoneSBC can provide SIP branching and simultaneous ringing functionality so that both Zoom Phone and legacy PBX can share connections.

Resilience or failover: WorldfoneSBC has many options to manage service disruptions. This can help your organization and business stay connected even when unexpected problems occur.

Should I invest in Zoom Phone BYOC infrastructure myself?

Zoom Phone BYOC in general or the SBC suite in particular brings important benefits when businesses want to take advantage of and make the most of Zoom Phone. However, to invest in Zoom Phone BYOC infrastructure yourself, you also need to consider a few factors:

1. Cost

This is the first reason to consider when investing in system equipment. Investment costs will certainly depend on the needs of each business, however the fee is not low, the average SBC equipment costs from $6,000. Not to mention Zoom Phone licenses as well as other devices. This is really an amount worth considering when investing specifically for your business.

2. Integration

To connect the Zoom BYOC system, it requires specialized techniques. Businesses may not have an IT team or the IT team may not have enough documents and experience to make the connection.

In addition, the device must meet standards and be authorized by Zoom to integrate. If the business has many different switchboard systems and software, integration will be very difficult.

3. Đồng bộ 

The devices to deploy Zoom BYOC are tools for connectivity so there is no SIP Trunking solution available in them. Therefore, businesses not only invest in the system but also have to find partners to provide SIP Trunking services. This makes system management fragmented, inconsistent and time-consuming.

4. Support

Zoom Phone currently does not have a technical support team in Vietnam. In addition, the difference in working time zones also makes it difficult to contact support

WorldfoneSBC – Perfect Zoom Phone BYOC deployment solution for Businesses

Currently, WorldfoneSBC is an SBC rental service that helps businesses enjoy great benefits when deploying Zoom Phone BYOC to manage switchboards for businesses.

WorldfoneSBC provides a complete solution for businesses wishing to use Zoom Phone BYOC. In particular, WorldfoneSBC supports free connection of Zoom Phone service to WorldfonePBX switchboard, helping businesses deploy and manage easily.

Above is all the information about Zoom Phone BYOC from benefits as well as deployment model.

Please contact us immediately for support in implementing and experiencing the service. We are always ready to serve you at any time

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Worldfone 

1900 545463