Worldfone's FAST Customer care solution on Zalo Mini App

Grasp customer needs and provide quick and timely support, thereby bringing the best customer experience when using Worldfone services. We have expanded support channels and implemented integration of quick request creation feature on Zalo Mini App. Information will be transferred to the appropriate department & Customer's needs for FASTER processing. This is also a useful solution to help businesses take the best care of their customers

What is Zalo Mini App?

Zalo Mini App are "mini programs" running in the Zalo ecosystem. Zalo Mini App can take advantage of Zalo's existing features as well as the advantage of the application's large user base.

Refer to details: Zalo Mini App - Cách triển khai ứng dụng

Manage Omnichannel Customer Experiences with Worldone4x

 

Omnichannel CXM Platform Worldfone4X is an Omnichannel Customer Experience Management (Omnichannel CXM) application that synchronizes customer information between channels, providing a comprehensive customer care solution.

Help businesses & customers build strong and long-term relationships, thereby generating profits for the Business.
Build and expand efficiency with the latest CXM services for Enterprises quickly and economically.
Through the power of SaaS - Cloud: Digital services, AI and multi-channel platforms help organizations expand on a large scale and safely.

Worldfone's FAST Customer care solution on Zalo Mini App

The quick request creation feature on Zalo Mini App aims to capture customer needs and provide quick and timely support, thereby providing the best customer experience when using the service.

Benefits of customer care solutions on Zalo Mini App

For customers

 

Convenient communication and communication, customers can easily create:

Create a request and send it to the processing system
Monitor request processing progress
Receive ZNS notifications when requests are received and processed
Evaluate service quality

 

Reference: Tin nhắn ZNS là gì?

Customers can easily check and track requests right on the Zalo Mini App

For businesses

 

Quick support staff in business:

Receive requests and promptly process customer requests.
Classify and group requests quickly.
Automatically respond to a series of customers when processing is complete

Employees will receive notifications when requests are sent by Email or Popup on the desktop

 

Process of deploying customer care solution on Zalo Mini App

Step 1: Prepare
Get business requirements - analyze requirements

Sign up for Zalo OA

Register form ZNS

Zalo Miniapp (available or South telecom will receive requests & build)

Omnichannel Contact Center Worldfone4X system

Step 2: Connect and configure
Connect MiniApp to 4X to receive requests

Connect ZNS to 4X to send messages

Step 3: UAT Test
Test the system before putting it into use

Step 4: Golive & Support
Conduct practical use & feature training for users

With many advantages and benefits, Mini Zalo App promises to become a popular platform for diverse services in the future.