Smart IP PBX - Voice for corporate brands

Smart switchboard or AI-integrated virtual switchboard is a new and rapidly developing technology. In the future, AI virtual switchboards will be applied more widely in different fields, helping businesses improve operational efficiency and bring better experiences to customers.

 

What is a smart switchboard solution?

Smart switchboard solution is a phone system integrated with many advanced features, using cloud computing technology (Cloud) to provide voice services over the internet. Businesses do not need to invest in purchasing and maintaining infrastructure, instead they only need to pay monthly according to usage needs.

Compared to traditional switchboards, smart switchboard solutions bring many benefits to businesses

Cost savings: Businesses do not need to invest in purchasing equipment and infrastructure, saving on maintenance and upgrade costs.
Easy to use: Simple management and use via web interface or mobile application.
Diverse features: Provides many advanced features such as automatic answering, smart call distribution, call recording, detailed reports, CRM integration,...
Scalability: Easily scale according to business needs.
Flexibility: Can be used anytime, anywhere with an internet connection.

Popular types of smart switchboard solutions

Virtual switchboard

Virtual PBX, also known as Hosted PBX, Cloud PBX, Virtual PBX, is a business phone system that is entirely hosted on servers in off-site data centers and delivered over the internet.

Tham khảo: Tổng đài ảo thông minh, tổng đài ảo tích hợp CRM

IP switchboard

An IP PBX (IP PBX) is an Internet Protocol (IP)-based telephone system used to connect and manage telephone calls within an organization or business. IP PBX allows voice calls to be transmitted over an IP network instead of through the traditional telephone network infrastructure.

Hybrid switchboard

Hybrid switchboard, also known as hybrid switchboard, is a phone system that combines traditional technology (Analog) and IP technology (Internet Protocol) on the same system.

Outstanding features of smart switchboards

Smart switchboards are an important part of many modern businesses, helping them provide better service to customers and optimize internal workflows.

Automated smartphone switchboard (IVR)

IVR is a system that automatically interacts with customers via phone. IVR is built based on customized and flexible scenarios for different uses.

IVR scenarios are widely applied in many call center systems. The most common is the system that automatically divides phone lines according to each department, or branches hotlines so that users can connect directly to the right line according to their needs.

Automatic call distribution (ACD)

The automatic call distribution (ACD) system is an important part of a smart switchboard. The primary function of ACD is to automatically distribute calls to the most suitable agents or workgroups based on criteria such as skills, responsiveness, and availability.

CRM integration

Integrating CRM (Customer Relationship Management) into a smart call center system is an important part of providing a better customer experience and enhancing employee productivity to improve business performance.

Natural Voice (NLP)

Natural speech (NLP) is a field of artificial intelligence (AI) that deals with the processing of natural human language. In an intelligent call center system, NLP is used to understand and respond naturally to customer requests and questions, also known as Call Bot.

Chatbot

Integrate chatbots into your call center to answer common questions and guide customers through online conversations across various interactive channels such as websites, mobile apps, Facebook Messenger, WhatsApp, and more other platform.

Integrating artificial intelligence (AI)

Use AI to analyze data and predict customer needs, thereby improving services and optimizing workflows.

Integrate interactive channels (Omnichannel)

Omnichannel is the ability to integrate and manage interactive channels such as phone, email, text messaging, online chat, social media and more, to provide a unified customer experience for improved customer service. experience, increasing satisfaction with the brand

Data analysis and reporting

Track and analyze data from calls to better understand customer needs and improve future service.