CALL CENTER SERVICES

Supercharge call center's efficiency and empower businesses to assess and enhance phone support operations.

Livecall/Webcall
- Support browsers to connect with one another without the need for the browser to install any additional plugins/supporting applications.
- Intergrate calling on Website, Free App Download.
Video call
- Make video calls without customers needing to install an app.
- Integrate Video Call on Web/App.
WebRTC
- Technology to integrate calls directly on the Web browser without installing any additional plugins/supporting applications, integrated OCR.
Voicebot
- Virtual Call Center Assistant settings: Design interactive scenarios, API system integration, Training to recognize intent, Report on bot operations and performance, AI integration (text to speech, speech to text, NLP).
Auto Dialer
- Automated outbound dialing for customers, supporting various dialing modes (Preview, Progressive, Predictive).

Intelligence routing (based-routing)
- Call routing based on data (owner, department, regional routing, etc.)
Click-to-call
- Utilize the outbound call feature by clicking each phone number on the call list and dialing it.
Customer Info Popup
- Display customer information during calls, Customer 360 view, perform call actions (transfer, hold, 3-way conference, hangup) directly within the CRM, and record call notes for every call.
Report & Analytics
- Include reports that summarize statistics: Call history reporting (CDR), call traffic monitoring, reports by network provider, billing reports, and performance reports for queue distribution.

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