Support browsers to connect with one another without the need for the browser to install any additional plugins/supporting applications.
Intergrate calling on Website, Free App Download.
Video call
Make video calls without customers needing to install an app.
Integrate Video Call on Web/App.
WebRTC
Technology to integrate calls directly on the Web browser without installing any additional plugins/supporting applications, integrated OCR.
Voicebot
Virtual Call Center Assistant settings: Design interactive scenarios, API system integration, Training to recognize intent, Report on bot operations and performance, AI integration (text to speech, speech to text, NLP).
Auto Dialer
Automated outbound dialing for customers, supporting various dialing modes (Preview, Progressive, Predictive).
Intelligence routing (based-routing)
Call routing based on data (owner, department, regional routing, etc.)
Click-to-call
Utilize the outbound call feature by clicking each phone number on the call list and dialing it.
Customer Info Popup
Display customer information during calls, Customer 360 view, perform call actions (transfer, hold, 3-way conference, hangup) directly within the CRM, and record call notes for every call.
Report & Analytics
Include reports that summarize statistics: Call history reporting (CDR), call traffic monitoring, reports by network provider, billing reports, and performance reports for queue distribution.
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