Notes when installing internal telephone switchboard for office

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Learn the concept of switchboard

Before going into the notes when building a switchboard, we need to understand what a switchboard means?

A switchboard can be simply understood as an automatic telephone switching system in a private enterprise. It can also be known as a switching system that helps terminals call each other and call out on a number of subscriber lines of suppliers.

However, with the development of current technology, especially in the field of VoIP. A switchboard is not simply a normal voice system. It is built to communicate with more diverse channels such as images, videos, data transmission, etc.

Currently, in Enterprises, there are often two types of switchboards:

Analog Switchboard (Traditional Switchboard)

This is a public switched telephone network, also known as a traditional circuit-switched telephone network. When a customer registers a prefix, the network operator will directly connect the trunk line to the customer (postal line). From there, the customer connects to the Analog switchboard (at the company office) to configure and divide the extension directly on it.

Virtual PBX (IP PBX)

is a business phone system that is completely hosted on servers in off-site data centers and delivered over the internet (VoIP technology). A virtual PBX can offer more features than a traditional PBX phone system, while allowing non-technical administrators to easily set everything up.

Tham khảo: Tổng Đài Ảo Là Gì? Lợi Ích, Tính Năng Và Ứng Dụng Thực Tế

5 notes when installing an internal business telephone switchboard

1. Choose a PBX

As mentioned in the previous section, there are two popular types of switchboards: Analog switchboard (traditional switchboard) and virtual switchboard (VoIP switchboard).

If you already have an Analog phone system, consider building a new virtual switchboard system to have features that can meet the diverse and constantly changing needs of the Business.

However, if you have invested a lot of equipment and want to reuse the old system, use VoIP Gateways to convert Analog signals to VoIP.

Tham khảo: Tại sao nên dùng công nghệ VOIP

2. Xác định nhu cầu Doanh nghiệp

Each business will have different needs for an internal switchboard system. Some businesses only need basic calling, but many businesses need higher needs such as a switchboard integrated with CRM, integrating multiple interaction channels, synchronizing data, etc.

In addition, you also need to determine the number of users in advance to be able to build or rent a suitable system.

Therefore, you need to look at the current situation to plan to build an internal switchboard system for your office.

After determining the need, we often encounter a problem: Should the business build it itself or hire a third-party service?

3. Lựa chọn đầu số phù hợp

After determining the needs of the business, the second factor you need to consider is which number to use for your office's internal switchboard. There are 4 main types of numbers that can be used today:

1900 number
1800 number
Fixed number
Mobi SIP number

4. Lựa chọn thiết bị đầu cuối

Terminals help receive calls or make outgoing calls from the Switchboard. Choosing the right device will help improve the productivity and call quality of Agents.

If you travel frequently, choosing a Softphone is necessary. However, if you and your staff only listen and make phone calls with customers at the office, you should choose an IP Phone or a Switchboard Headset for yourself.

5. Trang bị đường truyền internet ổn định

Internet connection is a mandatory condition for your office's internal switchboard to operate.

Although VoIP calls take up quite a bit of bandwidth, you should still equip a separate line to avoid too many peripheral devices accessing the internet, leading to unstable calls.

In addition, you should also equip 1-2 backup network lines in case the main line has problems.

The above are necessary notes when you want to install an internal telephone switchboard for your office. If you need further support or want to experience a modern, professional switchboard system, please contact us immediately. We are always ready to serve you!

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