health care
health care health care

HEALTH CARE

Bridging the gap between customers and health & beauty professionals

01.MARKETING

  • Omnichannel Conversation

    • Manage the visitor journey from all Chat channels in one interface.

  • Customer Segmentation

    • Create customer groups based on criteria (age, gender, income...).

  • Multi-channel campaign management

    • Send mass notifications to customers via Email, SMS, OTT, Push Web/App...

  • VIP/ Loyal customers

    • Mobile app to accumulate points, manage programs and offers for VIP and loyal customers.

02.BUSINESS DEPARTMENT

  • Lead Management - Opportunities

    • Manage lead information from sources such as Marketing, direct, referral...

  • Manage Contacts, Accounts

    • Manage all interactions, transaction history, products and services used, electronic health records...

  • Tele Campaign

    • Create call campaigns with multiple mechanisms: Predictive Dialer, Progressive Dialer, Preview Dialer...

  • Deal Management - Contracts.

    • Manage products, unit prices, status, automatically remind contract deadlines...

03.CUSTOMER SERVICES (CS)

  • Manage bookings

    • Manage all appointments for medical examination and treatment by branches and departments. Automatically divide the examination number according to the given rules.

  • Call Center

    • Pop-up information, call recording, IVR, Dashboard Monitoring, ACD Queue...

  • Omnichannel Conversation

    • Manage all customer interactions from all chat channels on a single interface.

  • Mail box management

    • Assign users to manage mailboxes, create tickets on mailboxes.

  • Ticketing

    • Record customer requests in the form of tickets. Forward the ticket to the correct processing department. Monitor the quality of request processing.

  • Surveys

    • Diverse surveys via call, SMS, OTT, Email, Web form...

04.AUTOMATION

  • Callbot - Chatbot - Voice QC AI

    • Set up a variety of scenarios for many different businesses. Application of STT, TTS, NLP technology...

  • BPM

    • Allows to set up, monitor, automate, and upgrade versions of business processes based on BPMN platform.

  • Trigger

    • Automatically perform tasks based on pre-set conditions such as status change, ticket, lead...

Customer success
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Ready to get started?
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Copyright ©2024 Southtelecom. All Rights Reserved. Terms of Service. Privacy Policy.