INSURANCE

Deliver great experiences, contextual communication and manage multiple contracts in a single system.

Omnichannel Conversation
- Manage the visitor journey from all Chat channels in one interface.
Customer Segmentation
- Create customer groups based on criteria (age, gender, income...).
Multi-channel campaign management
- Send mass notifications to customers via Email, SMS, OTT, Push Web/App...

Lead Management - Opportunities
- Manage lead information from sources such as Marketing, direct, referral...
Manage Contacts, Accounts
- Manage all customer interactions, transaction history, products/services...
Tele Campaign
- Create call campaigns with multiple mechanisms: Predictive Dialer, Progressive Dialer, Preview Dialer..
Deal Management - Contracts
- Manage products, unit prices, status, automatically remind contract deadlines...

Call Center
- Pop-up information, call recording, IVR, Dashboard Monitoring, ACD Queue...
Omnichannel Conversation
- Manage all customer interactions from all Chat channels on one interface.
Mail box management
- Assign users to manage mailboxes, create tickets on mailboxes.
Ticketing
- Record customer requests in the form of tickets.
- Forward the ticket to the correct processing department.
- Monitor the quality of request processing.
Surveys
- Diverse surveys via call, SMS, OTT, Email, Web form...

eKYC
- Facematching, voice recognition, OCR. Easy to integrate, compare with existing databases.
Video Contact Center
- Make Video Call 1 - 1 with customers.
- Cross-platform support.
Appointment management
- Manage all appointments with customers.
- Remind schedule for users/departments in charge
Integration
- Easily integrate with core systems, ERP, CRM... by many methods of ETL, API...

Management of appraisal documents
- Manage, monitor and classify in detail the dossiers after appraisal.
Sending results is simple
- Easily send the results back to customers through a variety of interactive channels: SMS, ZNS, Email, Call Center...

Callbot - Chatbot - Voice QC AI
- Set up a variety of scenarios for many different businesses.
- of STT, TTS, NLP technology...
BPM
- Allows to set up, monitor, automate, and upgrade versions of business processes based on BPMN platform.
Trigger
- Automatically perform tasks based on pre-set conditions such as status change, ticket, lead...