insurance
insurance insurance

INSURANCE

Deliver great experiences, contextual communication and manage multiple contracts in a single system.

01.MARKETING

  • Omnichannel Conversation

    • Manage the visitor journey from all Chat channels in one interface.

  • Customer Segmentation

    • Create customer groups based on criteria (age, gender, income...).

  • Multi-channel campaign management

    • Send mass notifications to customers via Email, SMS, OTT, Push Web/App...

02.BUSINESS DEPARTMENT

  • Lead Management - Opportunities

    • Manage lead information from sources such as Marketing, direct, referral...

  • Manage Contacts, Accounts

    • Manage all customer interactions, transaction history, products/services...

  • Tele Campaign

    • Create call campaigns with multiple mechanisms: Predictive Dialer, Progressive Dialer, Preview Dialer..

  • Deal Management - Contracts

    • Manage products, unit prices, status, automatically remind contract deadlines...

03.CUSTOMER SERVICES (CS)

  • Call Center

    • Pop-up information, call recording, IVR, Dashboard Monitoring, ACD Queue...

  • Omnichannel Conversation

    • Manage all customer interactions from all Chat channels on one interface.

  • Mail box management

    • Assign users to manage mailboxes, create tickets on mailboxes.

  • Ticketing

    • Record customer requests in the form of tickets.

    • Forward the ticket to the correct processing department.

    • Monitor the quality of request processing.

  • Surveys

    • Diverse surveys via call, SMS, OTT, Email, Web form...

04.APPRAISAL

  • eKYC

    • Facematching, voice recognition, OCR. Easy to integrate, compare with existing databases.

  • Video Contact Center

    • Make Video Call 1 - 1 with customers.

    • Cross-platform support.

  • Appointment management

    • Manage all appointments with customers.

    • Remind schedule for users/departments in charge

  • Integration

    • Easily integrate with core systems, ERP, CRM... by many methods of ETL, API...

05.REFUND

  • Management of appraisal documents

    • Manage, monitor and classify in detail the dossiers after appraisal.

  • Sending results is simple

    • Easily send the results back to customers through a variety of interactive channels: SMS, ZNS, Email, Call Center...

06.AUTOMATION

  • Callbot - Chatbot - Voice QC AI

    • Set up a variety of scenarios for many different businesses.

    • of STT, TTS, NLP technology...

  • BPM

    • Allows to set up, monitor, automate, and upgrade versions of business processes based on BPMN platform.

  • Trigger

    • Automatically perform tasks based on pre-set conditions such as status change, ticket, lead...

Customer success
  • insurance
  • insurance
  • insurance
  • insurance
  • insurance
  • insurance
  • insurance
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Ready to get started?
Talk to us today!

Copyright ©2024 Southtelecom. All Rights Reserved. Terms of Service. Privacy Policy.