Worldfone Callbot Services

Powered by AI, conversations will be contextualized information, enhanced quality and conversation transcripts.

Callbot IVR
- Utilizes interactive voice response (IVR) technology to automate and handle incoming calls.
- Configure scripts within the interface.
Callbot PBX
- Support various features from the WorldfonePBX phone system (number integration, call scenario setup).
Intelligent Routing
- Enable call routing based on conditions (skill-based routing).
AI Connector
- Implement an API Gateway for integration with AI engines (text to speech, speech to text...).

Speech-to-text, Text-to-Speech
- Boost efficiency, saving time with Speech-to-text, Text-to-Speech
NLP
- Use NLP (Natural Language Processing) to analyze intentions and provide feedback.
Voicemail
- Store and manage voicemail messages, important information, and customer requests, and enable timely follow-up or response.
Report & Analytics
- Provides insights and data on call metrics, performance, and trends to identify improvement areas, and make data-driven decisions.