Products
CXM Services
Call Center
Omnichannel Contact Center
Omnichannel Conversation
Business Communications
WorldfonePBX Service
Worldfone VideoCall Service
Worldfone Callbot Service
Worldfone Gate SBC Service
Analytics & AI
e-KYC for Business
Chatbot - Callbot
QCAI - Quality Control AI
Voice / Face Biometrics
Voice Analytics
Communications APIs
Voice APIs
SMS APIs
Top-up APIs
Messaging APIs
AI APIs Services
Solutions
Industries
Banking - Finance
Insurance
Health Care
Educations
E-Commerce
Logistic - Travel
ORG Type
Start-up
SME
Enterprise
Blog
About Worldfone
Introduction
Partner
Customers
Contact
Get Started
Tiếng Việt
English
X
Are you ready
to create success
with Worldfone?
Name*
Phone*
Email
Product
Chọn sản phẩm
Call Center
Omnichannel Contact Center
Omni Conversation Service
WorldfonePBX
WorldfoneVideo Call
Worldfone Callbot Service
Worldfone Gate SBC
e-KYC for Business
Chatbot - Callbot
QCAI - Quality Control AI
Voice / Face Biometrics
AI APIs Services
Other
Region
HCM
Hà Nội
Khu vực khác
Note
I have read and agree to the
Terms and Conditions.
Loading...
×
BANKING FINANCE
Request demo
Better reach your customers, close deals efficiently and deliver outstanding customer service throughout your banking financial journey
01.
MARKETING
Omnichannel Conversation
Manage all customer interactions from all chat channels with just one interface.
Customer Segmentation
Create customer groups based on criteria (age, gender, products/services of interest...).
Multi-channel campaign management
Send mass notifications to customers via Email, SMS, OTT, Push Web/App...
VIP/ Loyal customers
Manage, monitor and evaluate campaigns and incentives for VIP and loyal customers.
02.
BUSINESS DEPARTMENT
Lead Management - Opportunities
Manage lead information from sources such as Marketing, direct, referral...
Manage Contacts, Accounts
Manage all interactions, transaction history, products and services used by customers. Manage business profile details.
Tele Campaign
Create call campaigns with multiple mechanisms: Predictive Dialer, Progressive Dialer, Preview Dialer…
Deal Management - Contracts
Manage products, services, unit prices, deal status...
03.
CUSTOMER SERVICES (CS)
Call Center
Pop-up information, call recording, IVR, Dashboard Monitoring, ACD Queue…
Omnichannel Conversation
Manage all interactions from all Chat channels on one interface.
Manage Mailbox
Assign users to manage mailboxes, create tickets on mailboxes.
Ticketing
Record customer requests in the form of tickets. Forward the ticket to the correct processing department. Monitor the quality of request processing.
Surveys
Diverse surveys via call, SMS, OTT, Email, Web form...
04.
APPRAISAL
eKYC
Facematching, voice recognition, OCR... Easy to integrate, compare with existing databases.
Video Contact Center
Make Video Call 1 - 1 with customers. Cross-platform support.
Appointment management
Manage all appointments with customers. Remind schedule for users/departments in charge.
Integration
Easily integrate with core systems, ERP, CRM... by many methods of ETL, API...
05.
DEBT SETTLEMENT
Data classification
Divide records based on conventional information (Time past due, debt, etc.).
Campaign
Create call campaigns with respective groups: Predictive Dialer, Progressive Dialer, Preview Dialer...
Action Code
Define interaction scenarios based on campaign results.
Auto Reminder
Automatically remind payment appointment.
Customize according to the desired scenario
06.
AUTOMATION
Callbot - Chatbot - Voice QC AI
Set up a variety of scenarios for many different businesses.
Application of STT, TTS, NLP technology...
BPM
Allows to set up, monitor, automate, and upgrade versions of business processes based on BPMN platform.
Trigger
Automatically perform tasks based on pre-set conditions such as status change, ticket, lead…
