OMNICHANNEL CONVERSATION SERVICES

Maintain customer engagement through various communication channels, such as phone calls, email, web chat, and WebRTC.

Email
- Manage email boxes by classification and folders.
- Manage assignments and distribute emails to groups and individuals.
- Draft sample letters & signature sample.
- Create tickets directly.
SMS
- Connect SMS to send automatically, send to each object, send by Campaign to many recipients at the same time with the support of character counter when composing messages.
- Configuration SMS, ZNS, and Viber with their template requested.
Omnichannel Chat
- Gather channels (Livechat, Zalo, Facebook, ....), assign and handle chat sessions on the same screen, and diversify chat session distribution mechanisms by queue and chatbot.
AI Automation
- Automatically respond to customers based on available scenarios and detect intention via text.
- Integrated Chatbot, Callbot, Automatic scoring integration for chat/call sessions.
Mobile app & Integration
- Call In app, Chat in app, Ticket.
- Public API, Webhook, Chorme Extension