education
education education

EDUCATION

Strong foundation for a successful future

01.MARKETING

  • Omnichannel Conversation

    • Manage every interactive journey of students - parents from all Chat channels on one interface.

  • Student segment

    • Create customer groups based on criteria (age, gender, major, source school, achievement...).

  • Multi-channel campaign management

    • Send mass notifications to students - parents via Email, SMS, OTT, Push Web/App...

02.ADMISSIONS

  • Lead Management - Oppotunitie

    • Manage lead information from sources such as Marketing, direct, referral...

  • Telesale Campaign

    • Create call campaigns with multiple mechanisms: Predictive Dialer, Progressive Dialer, Preview Dialer...

  • Events

    • Create a Web form to register for events, check-in to visit, dial prizes...

03.QUALITY MANAGEMENT

  • Call Center

    • Pop-up information, call recording, IVR, Dashboard Monitoring, ACD Queue...

  • Omnichannel Conversation

    • Manage all student-parent interactions from all Chat channels on one interface.

  • Manage Mailbox

    • Assign users to manage mailboxes, create tickets on mailboxes.

  • Ticketing (Request)

    • Record student-parent requests in the form of a slip.

    • the ticket to the correct processing department. Monitor the quality of request processing

  • Surveys (surveys)

    • Diverse survey, evaluation via call, SMS, OTT, Email, Web form...

  • Manage bookings

    • Manage all parent meeting schedule, trial class schedule, admission...

  • Manage parent-student information

    • Manage information from basic to detailed such as: Name, gender, age, ethnicity, same domain, identifier, source field, achievements...

04.AUTOMATION

  • Callbot - Chatbot - Voice QC AI

    • Set up a variety of scenarios for many different businesses.

    • of STT, TTS, NLP technology...

  • BPM

    • Allows to set up, monitor, automate, and upgrade versions of business processes based on BPMN platform.

  • Trigger

    • Automatically perform tasks based on pre-set conditions such as status change, ticket, lead...

Customer success
  • education
  • education
  • education
  • education
  • education
  • education
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Ready to get started?
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Copyright ©2024 Southtelecom. All Rights Reserved. Terms of Service. Privacy Policy.