Tổng đài ảo là một hệ thống tổng đài điện thoại được xây dựng dựa trên công nghệ VOIP. Tổng đài ảo cũng thường được gọi là Tổng đài VoIP hoặc Cloud PBX.

Quản lý trải nghiệm khách hàng (Customer Experience Management - CXM) là một trong những yếu tố then chốt giúp các doanh nghiệp tạo ra sự khác biệt, thu hút và giữ chân khách hàng

NLP stands for Natural Language Processing, also known as Natural Language Processing, which is a field of artificial intelligence (AI) that focuses on the interactive work between computers and natural language. human.

The quick request creation feature on the Zalo mini app aims to capture customer needs and provide quick and timely support, thereby providing the best customer experience when using the service.

Zalo Mini App are "mini programs" running in the Zalo ecosystem. Zalo Mini App can take advantage of Zalo's existing features as well as the advantage of the application's large user base.

AI smart virtual switchboard is an automatic switchboard system that applies artificial intelligence (AI) to interact and support customers over the phone.

When the Covid19 epidemic broke out, Zoom was the preferred communication platform for both businesses and individuals because of its convenience and ease of use. Not stopping there, Zoom continuously improves and develops and the birth of Zoom Phone BYOC is a step forward in unifying communication for businesses.

IP PBX (IP PBX) is a phone system based on Internet Protocol (IP), bringing flexibility and cost savings to businesses. Discover the benefits and functions of IP PBX and why it is an effective solution for business communication.

Rapid and continuous advances in technology are having a dramatic impact on your customer care systems. Customers want to respond faster, more accurately, more streamlined, anywhere… this creates new changing trends of Contact Center So what are the trends in Contact Center in 2023?