E-Commerce

Business, customer care & work easier and more efficiently than ever.

Omnichannel Conversation
- Manage every visitor journey from all Chat channels in one interface.
Customer Segmentation
- Create customer groups based on criteria (age, gender, income, location, products of interest...).
Multi-channel campaign management
- Send mass notifications to customers via Email, SMS, OTT, Push Web/App...
Loyal customers
- Manage, monitor and evaluate campaigns and incentives for VIP and loyal customers

Lead Management - Oppotunities
- Manage lead information from sources such as Marketing, direct, referral...
Manage Contacts, Accounts
- Manage all interactions, transaction history, products and services used by customers.
- Manage business profile details
Telesale Campaign
- Create call campaigns with multiple mechanisms: Predictive Dialer, Progressive Dialer, Preview Dialer...
Deal Management
- Manage products, unit prices, deal status.

Call Center
- Pop-up information, call recording, IVR, Dashboard Monitoring, ACD Queue...
Omnichannel Conversation
- Manage all interactions from all Chat channels on one interface.
Manage Mailbox
- Assign users to manage mail boxes, create tickets on mail boxes.
Ticketing (Request)
- Record customer requests in the form of tickets.
- the ticket to the correct processing department.
- Monitor the quality of request processing
Surveys (surveys)
- Diverse surveys via call, SMS, OTT, Email, Web form...
Order
- Manage order status details (out of stock, in-delivery, returned goods ...).

Callbot - Chatbot - Voice QC AI
- Set up a variety of scenarios for many different businesses.
- of STT, TTS, NLP technology...
BPM
- Allows to set up, monitor, automate, and upgrade versions of business processes based on BPMN platform.
Trigger
- Automatically perform tasks based on pre-set conditions such as status change, ticket, lead...