WorldfonePBX Cloud/Hosted PBX

Cloud PBX - VoIP Hosted PBX Service for Business

ACD
- ACD (Automatic Call Distribution).
- Support multiple call distribution mechanisms to users (Round Robin, Linear, Ringall, Least recent...), set ringing time, break time for each user, and set up music on hold.
Inbound - Outbound
- Allows & manager extension to call in / call out.
IVR
- Automatic voice interaction technology with customers via phone.
- Greeting, support for multi-level, keypad interaction, in-hours and after-hours scripting.
WebRTC
- Support multiple call distribution mechanisms to users (Round Robin, Linear, Ringall, Least recent...), set ringing time, break time for each user, and set up music on hold.
Predictive Dialer
- The system automatically calls customer first, when they pick up the phone, it will be transferred to Agents.
- Support API for Predictive Dialer.

Click-to-call
- Utilize the outbound call feature by clicking each phone number on the call list and dialing it.
- Support API for Click-to-call.
Report & Analytics
- Aggregate and statisticize data related to system calls.
- Call reporting, call analysis, employee performance analysis, real-time call dashboard, call metrics.
AI
- Integrate AI technologies such as Text to Speech, Speech to Text, NLP (Natural Language Processing), Call Emotion Analysis, and Text Separation.
Softphone
- With Worldfone4biz, the software will be installed directly on computers and/or smartphones.
- Support softphones on Windows, Android, and iOS platforms.

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